Retractable Awning FAQs

The following are frequently asked questions and troubleshooting procedures regarding Advaning products. For any questions or an apparent issue that cannot be resolved, please feel free to contact Advaning’s Customer Service team at (855) 574-0158.

Answer :

Each Advaning awning is proudly designed with the following features.

  • 1-step front bar pitch adjustment for perfect shade coverage.  Easy Pitch Adjustment video is available here.
  • Aluminum 6063-T5 grade semi-cassette for fabric and motor protection.
  • Aluminum 6063-T5 grade lateral arms.
  • Double Stainless Steel 316 grade cables in each arm
  • 100% Acrylic fabric with UV80+ sun protection.
  • Wall brackets and soffit brackets are included
  • Stainless steel screws included for wood and masonry wall structures
  • Clear and simple installation instruction and video
  • For Advaning hardware testing report, please click here for screws & here for bar
  • Fabric Technical data is available here

Advaning L (Luxury) Series gives you extra features such as double heavy-duty springs in the arms for keeping the fabric taut and European Recasens® Recacril® 100% solution dyed fabric for superior look and quality.

 

 

Fabric trademarks and certification logos are properties of S.A. Recasens

Answer :

Advaning is a US-based company that is headquartered in California. It is dedicated to the professional design & manufacturing of a wide array of outdoor retractable awnings and shade solution for both residential and commercial applications.

Answer :

A retractable awning utilizes springs or gas powered lateral arms to extend and retract a fabric covering to provide shade and protection from the sun.

 

 

Answer :

Advaning Luxury L Series semi-cassette retractable awning.

  • Awning with the built-in cassette/hood.  Available in manual or electric operation.
  • European 100% solution dyed Acrylic fabric
  • Fabric tautening double heavy-duty springs in arms
  • Included - Wall and soffit installation brackets.
  • Included - Stainless steel 316 marine and architectural grade screws for wood or masonry structural applications.
     

Advaning Classic C Series semi-cassette retractable awning

  • Awning with the built-in cassette/hood.  Available in manual or electric operation.
  • 100% Acrylic fabric
  • Included - Wall and soffit installation brackets.
  • Included - Stainless steel 304 grade architectural paneling grade screws for wood or masonry structural applications.
     

Advaning Slim S Series, SG Series retractable awning

  • Awning without a cassette/hood.  Available in manual operation only.
  • 100% Acrylic fabric
  • Fabric tautening double heavy-duty springs in arms
  • Included - Wall installation brackets.
  • Included - Stainless steel 304 grade screws for wood or masonry structural applications.

 

Advaning Retractable Awning Comparison Chart is available here

The Advaning Product Brochure is available here.

The Advaning Catalog is available here.

 

Fabric trademarks and certification logos are properties of S.A. Recasens

 

Answer :

Advaning offers both manual and electric motorized awnings. All awning models can be opened and closed by the use of a manual hand crank. Electric awnings are equipped with motors that can also be operated by the use of a remote control.

Answer :

We have two helpful links to help you select the right awning for your needs. The Awning Visualizer will help you see how the awning will appear on your home. The measuring guide will also assist you in choosing the right size for your home.

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As with any outdoor awning of any brand, we would also recommend retracting Advaning brand awnings to prevent damage from harsh weather conditions, such as snow, strong gusts of wind, or rain.

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Yes, by blocking the sun from shining through a patio door or window, you can keep the inside of your house cooler, consequently saving on air conditioning bills.

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No, Just keep it closed and mounted to your house all year long.

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The motors are located on the left side of the awning when facing the awning.  This would be true for all current electric models.  In our installation video, you may be able to get a better perspective of where the power cord originates from.

Answer :

Advaning's awnings come with different crank loops for open/close operation and pitch angle adjustment.  Each arm has one crank loop dedicated to adjusting the pitch angle while the overall open/close operation of the awning has a single dedicated crank loop located to the left of the awning.

Video Demonstrations are available here: http://www.advaning.com/front/installation

Answer :

All our awnings can be installed on wall, soffit/ceiling and roof.  We only provide brackets for wall and soffit/ceiling. 
We current don't carry roof brackets.

Answer :

It is normal for the two distances between the respective ends and arms to differ.  
Please see the below diagram as an example of these distance differences.

C Series Dimensions is available here.
L Series Dimensions (Dual-Use Bracket) is available here.
L Series Dimensions (Wall and Soffit Bracket) is available here.
S Series Dimensions is available here.
SG Series Dimensions is available here.

Answer :

There are two types of retractable awnings:

1) Awnings with Diagonal or Vertical Support Arms are a traditional design.  It comes with vertical legs that are supported on the ground or diagonal poles that are mounted lower on the ground.

2) Awnings with Strong "Lateral" Arms are a more modern design.  Without legs or poles, these awnings allow walking space underneath the awning.

Advaning currently only manufactures Awnings with Strong "Lateral" Arms.

Answer :

A method to improve corrosion resistance is to apply silicone sealant to specific points of the awning.  You can find a PDF of the instructions here.

Answer :

Advaning S (Slim) Series includes stainless steel 304 grade lag screws and masonry bolts for wall mountings.  The stainless steel 304 grade screws offer the best strength, good corrosion resistance and optimal lifespan.  Each S Series (Slim) also comes with zinc/powder-coated steel wall brackets.

Sseries accessories

 

Advaning SG (Slim-G) Series includes stainless steel 304 grade lag screws and masonry bolts for wall mountings.  The stainless steel 304 grade screws offer the best strength, good corrosion resistance and optimal lifespan.  Each SG Series (Slim-G) also comes with zinc/powder-coated steel wall brackets.

SG series accessories

 

Advaning C (Classic) Series includes stainless steel 304 grade lag screws and masonry bolts for wall mountings.  The stainless steel 304 grade screws offer the best strength, good corrosion resistance and optimal lifespan.  Each C (Classic) Series also come zinc/powder-coated steel dual-use brackets which can be mounted to the wall or soffit (underneath the eaves or architectural overhang).

Cseries accessories

 

Advaning L (Luxury) Series includes 316 grade stainless steel lag screws and masonry bolts for wall mounting.  316 grade stainless steel screws offer the best corrosion resistance, excellent life span and superb strength.  Each L (Luxury) Series also come with zinc/powder-coated steel wall and soffit brackets.

L series accessories 

Answer :

All Advaning awnings come with superior 304 grade or 316 grade lag screws and masonry bolts for wall/soffit mounting.  These high grade stainless steel screws/bolts are superior in corrosion resistance, strength and lifespan.

 

Answer :

The green plastic tool is “green regulator stick”.  It is used to adjust the awning motor open/close distance.  This regulator is not to be used unless the motor is not functioning well.  Please contact us first if the motor shows any issues, so we can provide you the proper instruction.  
 
Instruction to Adjust the Awning Open/Close Distance for electric awning is available here

Answer :

Acrylic fabric offers an aesthetic softness and feel all its own. High quality acrylics are very resistant to UV light, mildew and water.  The properties of Acrylic fabric allow it to be highly breathable, so hot air and moisture will not be trapped.  Acrylic fabric is extremely water repellent.

The Advaning L (Luxury) Series comes with European 100% solution dyed (Higher Quality) Acrylic fabric.  This means that color pigments are added to the Acrylic fibers while the fibers are in a semi-liquid state.  As a result, the color becomes an integral part of the fiber, and won't wash out.

Fabric Techinical data is available here

Fabric trademarks and certification logos are properties of S.A. Recasens

Answer :

The retractable awning is designed to provide protection from the sun and is not intended for rain, snow or extreme wind. The fabric is water resistant, but we strongly recommend closing the awning when there is rain, snow, or wind.

Answer :

Advaning's breathable acrylic canopy materials are water resistant. This allows hot air and moisture escape. Water and even various oils can be cleaned away with relative ease. However, its porous nature does not allow it to be impervious to water penetration.

Waterproof fabrics such as vinyl or polyester are waterproof. They effectively block water from penetrating the material from either above or below.

Although Waterproof can be a good feature, Advaning chose a water resistant “breathable” solution in order to provide a cooler, more comfortable outdoor product. Hot air and humidity is not trapped under the awning with you. It releases through the fabric back into the atmosphere and away from your airspace.

Answer :

Yes, regular cleaning with mild soap and water using a low pressure hose will extend the life of the fabric and prevent the formation of mildew. Remove the dust from the dry awning fabric by use of a damp cloth or chamois.

Be sure that the awning is completely dry before retracting back into its hood.

In case of rain or snow, or wind, it is best to keep the awning closed. Once the weather turns dry, extend out the awning canopy and allow it to dry properly.

Answer :

All Advaning retractable awnings come with removable valance. 
Valance Removal Video is available here

Answer :

Please follow our measuring guide to determine the mounting locations of your brackets as described in the manual. The suggested height above the ground should be at 8~10 feet high. Only install the awning onto a solid structure attached directly to the wall studs or concrete beams.

Front Bar Height Measurement Chart is available here

Answer :

When properly mounted onto the wooden frame or other major support structure of a home, the awning should not exhibit any stress issues. However, a professional should always be consulted in order to make sure your installation complies with building codes.

Answer :

If you uninstall or remove the awning mounts, small visible holes will remain from the mounting bolts. No substantial modifications should be needed on the common home wall but a professional should still be consulted for a more definitive answer.

Answer :

The pitch of the awning can be easily adjusted by using the crank and the Easy Pitch™ system. A complete description on how to adjust your awning can be found in the owner's manual that came with your awning. 

Front Bar Height Measurement Chart is available here

Easy Pitch Adjustment Video is available here.

Answer :

The lateral arms will be bent and lock at the elbow when fully extended. This is a normal part of the frame design. They are designed to have a slight bend in the arms, forcing them straight may damage the awning.

Answer :

Yes.  Advaning provides the necessary screws and bolts for wood, brick, concrete and masonry walls.

Answer :

No. Advaning’s awnings come with an 16~18 foot cord utilizing a (US Standard) Type-B 3-pin, 15 Amp, electrical plug at the end. Just Plug it in and enjoy the shade.

Answer :

Yes. The awning can be removed and reused at your new home.

Answer :

A minimum of two people, Marker / pencil, Measuring tape, Electronic Stud finder, Chalk line  or laser level, 3/8” socket wrench, Electric power drill, Carpentry drill bit set or Masonry drill bit set,  and 2-Ladders

*Note: Mounting screws are 4" length with a 3/8” thread diameter and 5/8” hex base.

Installation Video is available here.
User’s manual is available here.

 

Answer :

Yes, with our Easy Pitch™ mechanism, you can easily adjust the canopy’s pitch to optimize your shading. Detailed instructions are available in the Advaning User’s Manual.

Front Bar Height Measurement Chart is available here

Answer :

If ever your awning loses power, it can still be manually operated using a hand crank.

Answer :

Each awning unit comes with a hand crank. Its simple operation allows a single user to open or close the canopy by means of the way that he or she operates the hand crank. Please reference the user’s manual for details.

Answer :

What does Easy Pitch™ mean?
Easy Pitch™ allows you to easily adjust awning's front bar pitch in just 1 step. Turning the loop on Easy Pitch™ mechanism will adjust the canopy’s pitch to a higher or lower angle depending on the direction that the manual crank handle is turned.

Why Easy-Pitch?
Advaning’s safe and simple Easy Pitch™ design reduces a complex, 12-step process of adjusting your awning’s canopy pitch into one easy step. The slope of your canopy may need to be changed regularly to deal with the sun’s position at various times of day. For this reason alone, the process should be swift and simple. Other brands offer an adjustable pitch in a more complicated multi-step process that typically involves the use of a ladder and small hand tools.

Going up ladders with small hand tools to make these necessary adjustments is potentially hazardous, especially to people with disabilities. The Easy Pitch™ mechanism allows you to stay on the ground and out of harm’s way. All that is required is to use the hand crank that is included with the awning. Simply twist right or left to achieve the desired angle of pitch and you’re all set.

Front Bar Height Measurement Chart is available here

Answer :

All Advaning awnings can be stopped at any projection length by stopping the crank or pressing the ‘pause’ button on the remote control for electric models.  The electric awnings can also be used manually in case of power failure.  Manual operation can also be applied by simply first pressing the stop button or unplugging the awning before using hand crank to unfurl the awning fabric.

Answer :

Advaning's Awnings come with a set of lag screws and a set of expansion bolts.  With these, the awning has the capacity to be mounted to most structure substrates.  While the lag screws allows for most wood substrate installations, the expansion bolts provides the installation capability for most masonry substrates.

Unfortunately, you would need additional hardware when mounting to metal studs, compressed woods, or hollow bricks / blocks.

It is always recommended that awning owners unfamiliar with their building structure contact a local professional installer.

Additional information can be found here:  http://www.advaning.com/kcfinder/upload/files/Install_Substrates_Guide.pdf

Answer :

No additional electrical work is needed to use Advaning's awnings.  The electric models all come with a standard 3-prong plug.

Electric Model Power Connection

Answer :

In order to maximize the operational lifespan of  this or any other brand of awning, basic maintenance should be practiced.  Advaning products are crafted to withstand the elements.  To achieve optimal performance, at the beginning and at the end of the outdoor season, hose off the awning fabric and wipe down the framework with a soft cloth. Please allow the fabric to fully dry before retracting.

Use a dry silicone spray lubricant on the axle of the roller tube, the ends of the roller tube, and on the sides opposite to the motor gear.  Be sure to avoid spraying lubricant onto the canvas.

Lubricant application is normally not needed more than once a year.  If, however, the mechanism develops a squeak, it’s just a sign that the lubricant is worn away and additional lubricant should be applied.

Your awning contains powder-coating steel and aluminum, and can last for many years.  It is important to inspect the fasteners, connections and the condition of the metal components regularly.

Lubrication Instruction for C Classic Series (PDF)

Answer :

Limited Warranty and Customer Service (PDF)

Advaning 5-Year Limited Manufactuer's Warranty

Limited Warranty Covers

Advaning warrants all Advaning original products, sold and installed within the 50 states of the United States, to be free of defects of materials and workmanship.  This warranty only applies to the original owner or purchaser of the product and is only effective on a basis for sixty (60) months or five (5) years from the date of purchase. Any defects or issues presented to Advaning within the warranty period will be handled by Advaning Customer Service within a reasonable time.

Entire awning framework, including extruded and die cast component parts, springs and cables are covered under the limited warranty. Should the purchaser notify Advaning within the twelve (12) months or one (1) year period from the date of the original purchase, defective component will be replaced in full or repaired by Advaning at no charge.  All claims submitted after twelve (12) months or one (1) year but within sixty (60) months or five (5) years from the date of the original purchase, the defective component will be replaced upon the purchaser's payment of 1/60th of the full retail cost of the component for each month of use prior to the claim.  Powder coated finishes and painted finishes are excluded and are NOT covered under this limited warranty.  

ANY MODIFICATIONS OR ALTERATIONS TO THE PRODUCT WILL VOID THIS WARRANTY.

ADVANING, INCLUDING ITS SUBSIDIARIES AND AFFILIATES SHALL NOT BE RESPONSIBLE IN ANY MANNER WHATSOEVER FOR INJURY, DEATH OR DAMAGE TO PROPERTY AS A RESULT OF THE INTENTIONAL OR ACCIDENTAL MISUSED FOR PURPOSES FOR WHICH THE PRODUCT WAS NOT DESIGNED FOR.

WARRANTY LIMITATION AND EXCLUSION

The warranty will be in effect once the awning is fully paid for.

Advaning is not responsible for damages due to faulty modifications, installation, or re-installation.

Advaning assumes no liability for damage to the structure to which the awning is attached, or to the property located underneath the awning. This limited warranty does not cover damage from ice, snow, hail, high winds, vandalism, neglect, improper use, or any natural disasters. This limited warranty does not cover degradation due to salt corrosion, oxidation, and chipping or peeling of the paint.

Problems and Warranty Claims

If you experience a problem with your Advaning product, please contact Advaning Customer Service over the phone Monday through Friday 8:00AM – 5:00PM Pacific Standard Time at 1-855-574-0158 or email us at service@advaning.com.

  • Prior to contacting Advaning via phone or email for warranty claims, please have your model name/number, serial/lot number, original proof of purchase, and a description of difficulty experience ready for our Customer Service team. Most issues can be resolved over the telephone by our trained Customer Service representatives. If any issues arise that cannot be solved over the phone or email, Advaning will issue a Return Merchandise Authorization ("RMA") number, and arrange replacement parts for you.  For more information on returning a RMA product, please see Advaning Return Policy or contact Advaning Customer Service Department at  (855) 574-0158.
  • All Work will be carried out by Advaning or its authorized agents and will not extend the warranty coverage period beyond the sixty (60) months from the original date of purchase. Any work done by a third party or non-authorized Advaning agent will void this warranty.

 

THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED. NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE GIVEN, ANY AND ALL LIABILITY FOR BREACH OF ANY IMPLIED WARRANTY OR WARRANTY CREATED BY LAW IS DISCLAIMED.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

UNDER NO CIRCUMSTANCES SHALL ADVANING, INCLUDING ITS SUBSIDIARIES AND AFFILIATES BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES WITH RESPECT TO ECONOMIC LOSS, INJURY, DEATH OR PROPERTY DAMAGE, WHETHER AS A RESULT OF BREACH OF THIS WARRANTY, NEGLIGENCE OR OTHERWISE.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you in whole or in part. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

What is Not Covered by the Advaning Limited Warranty

This warranty is non-transferable and does not cover product purchases from the initial buyer to a third party.   This warranty does not cover incidental damages, such as loss of time, loss of use, or installation costs of defective, repaired or replaced product.   This warranty does not cover product that has been damaged or rendered defective as a result of:

(a) Neglect, abuse or misuse.

(b) Modification of the original product.

(c) Improper use or installation using products not manufactured by Advaning.

(d) Service provided by anybody other than Advaning.

(e) Abnormal mechanical or environmental conditions.

(f) Unusual physical or electrical stress -including failure or fluctuation of electrical power, lighting, static electricity, fire, tornadoes, or other natural disasters.

Shipping Damage Claim:

On the occasion of a damage claim, the end user must contact Advaning and the delivering freight carrier within 3 days of signing for the delivery in order to make a claim. Failure to report freight damage and missing parts in a timely manner and in accordance to the carrier’s guidelines may result in you incurring all costs.

Likewise, there are 7 days to report missing parts to Advaning.

For more information, please contact the corporate office.

Advaning Customer Service Center

Toll Free (US): (855) 574-0158 

Email: service@advaning.com

Monday through Friday

8:00 am to 4:00 pm (Pacific Standard Time)

 

Answer :
  • Before service can take place, the terms of the limited warranty require that you contact Advaning Customer Service. Upon contact, please provide your model name/number, serial or lot number, date of purchase, and place of purchase.
  • Please keep your purchase receipt in a safe place, to ensure you have this information.
  • All work will be carried out by Advaning or its authorized agents.
  • Service under this warranty will not extend the warranty coverage period.
  • If your awning is not functioning properly, please call Advaning Customer Service.
  • Most issues can be resolved over the telephone by our trained Customer Service representatives. 
  • If any issue cannot be resolved over the phone, Advaning will arrange replacement parts to be shipped to you.          
Answer :

Any modifications to the product will void the warranty. 

Modification including, but not limit to, the application of super hydrophobic sprays or modification of the power cord might cause permanent damage to the product and will void the warranty.

For additional questions, please contact Advaning's Tech Support Team at techsupport@advaning.com.